Fitness and Facility-Related Information (Non-Medical)

We may collect non-medical fitness and facility usage information, including:

• Training preferences or self-reported goals

• Attendance history and service participation

• Access control records (key fob, QR code, or app-based entry)

This information is collected solely for operational, safety, and service purposes and is not medical information or protected health information under HIPAA.

Website and Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and usage activity

• Cookies and similar tracking technologies

Communications

We may collect and retain records of communications with us, including emails, text messages, form submissions, and customer support inquiries.

Physical Therapy

Recording of any physical therapy session, clinical interaction, or treatment-related activity will occur only with the patient's separate, written authorization and in compliance with applicable healthcare privacy laws, including HIPAA.

This Privacy Policy applies solely to gym, training, recovery, and non-clinical areas of the facility. Physical therapy services are governed by a separate Notice of Privacy Practices.

How We Use Your Information

We may use personal information for the following purposes:

• To process payments and transactions

• To communicate regarding scheduling, billing, updates, policies, and notices

• To improve our services, website, and overall experience

• To send marketing, promotional, or informational communications (with opt-out options where required)

• To enforce our waivers, policies, and terms of use

• To comply with applicable legal and regulatory requirements

Information Sharing and Disclosure

We do not sell personal information.

We may share information with:

• Third-party service providers (including membership management software, payment processors, email/SMS platforms, website hosting providers) solely to perform services on our behalf

• Legal or governmental authorities when required by law, subpoena, court order, or to protect our legal rights and safety

• A successor entity in the event of a merger, acquisition, restructuring, or sale of assets

All third-party providers are required to safeguard information and use it only for authorized purposes.

Security and Surveillance

We take reasonable administrative, technical, and physical measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

For safety and security purposes, the facility utilizes video surveillance systems. Surveillance footage is used for security, safety, operational, and business purposes and is not shared except as permitted by law.

Your Choices and Rights

You may:

• Request access to or correction of your personal information

• Opt out of marketing emails or text messages

• Request deletion of your account, subject to legal and operational requirements

Requests may be submitted by contacting us using the information below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our website or services constitutes acceptance of the revised Privacy Policy.